Pangalin Pangalin

Support

How can we help?

Start with the app's questions below. If that doesn't sort it out, email us with the app name, your macOS version and what happened, and one of us will reply, usually within two working days. It's free.

New to Pangalin? Pangalin Space Manager's scan is free, and Pangalin Uninstaller lets you uninstall apps for free. Running out of space? Our free Mac storage guides might sort it out in a few minutes.

We don't sell support plans, and we don't offer phone or remote-access support.

Email support

Please include

  • the app name
  • your macOS version
  • what you were trying to do and what happened
  • a screenshot or support bundle, if available

Pangalin Uninstaller help

Lost your licence key?

Email hello@pangalin.com from the address you bought with, and we'll send it again. Step-by-step guide.

How to cancel or change your subscription

Billing is handled by Polar, which sells our apps for us. To cancel, update your card or download receipts: Step-by-step guide.

  1. Go to your subscription page.
  2. Enter the email address you bought with. Polar emails you a code; there's no password to remember.
  3. Open your Pangalin Space Manager subscription.
  4. Cancel it, update your payment method, or download your receipts and invoices.

We email you reminders about 11 weeks, 30 days and 7 days before each yearly renewal, with the date, the price and these steps, so a renewal is never a surprise.

After you cancel, nothing renews and your licence keeps working until the end of the year you've paid for. The free features keep working after that, and cancelling never touches your files.

Rather we did it? Email hello@pangalin.com from the address you bought with and we'll cancel it for you.

What's a support bundle?

A small file an app can save to help us see what went wrong. In Pangalin Space Manager, export one from the Help menu. It records scan timings, settings and recent actions, including the paths of files you cleaned or moved, never the contents of your files, and it's saved only where you choose. Attach it to your email. Step-by-step guide.

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