Legal

Refund Policy

Last updated 10 October 2026

This policy covers purchases of Pangalin Space Manager, and optional support payments, from Pangalin, a trading name of KGB Equity (Pty) Ltd (“we”, “us”). Our subscriptions are sold through Polar Software, Inc., our reseller and merchant of record. We make refund decisions, and Polar carries them out.

14 days, no questions asked

If a purchase isn't right for you, ask within 14 days and we'll refund it in full. The same applies to each yearly renewal: you have 14 days from the renewal date to ask for that renewal to be refunded.

How to ask

• Email hello@pangalin.com from the address you bought with, or
• reply to your licence email. We'll process the refund through Polar.

Tell us which app it's for; you don't need to give a reason.

What happens next

• We approve refunds within the 14 days, usually within two business days of your request.
• Polar returns the money to your original payment method. Banks usually show it within 3–5 business days, sometimes up to 10.
• A refunded subscription is cancelled, so it won't renew. The licence key from that payment may stop unlocking paid features; free features keep working.
• A refund never touches your files.

After 14 days

After 14 days we don't refund the current period, but you can cancel at any time so the subscription doesn't renew, and your paid features stay unlocked until the end of the period you've paid for. If something has gone wrong, email us anyway and we'll do our best to put it right.

Before disputing a charge

Please email us first: a refund within the policy is faster than a card dispute, and it's always yes within 14 days.

Your rights

This policy is in addition to any rights you have under consumer-protection law where you live, such as South Africa's Consumer Protection Act or the UK and EU rules on digital purchases, and to Polar's Checkout Buyer Terms.

Questions: hello@pangalin.com. See also our Terms of Service.