Help · Guides · Account and billing
How to get a refund.
If a purchase isn't right for you, ask within 14 days and we'll refund it in full, no questions asked. That includes each yearly renewal: you have 14 days from the renewal date.
Pangalin Uninstaller is free from version 1.6, so there is nothing to refund for it. This guide is for Pangalin Space Manager.
Ask for a refund
- Email hello@pangalin.com from the address you bought with, or reply to your licence email.
- Say it's for Pangalin Space Manager. You don't need to give a reason.
That's all. Grant or Brad approves it, usually within two working days.
What happens next
- Polar, which sells our apps for us, returns the money to your original payment method. Banks usually show it within 3 to 5 working days, sometimes up to 10.
- The refunded subscription is cancelled, so it won't renew.
- The licence key from that payment may stop unlocking paid features. The free features keep working.
- A refund never touches your files.
After 14 days
We don't refund the current year after 14 days. You can still cancel so it doesn't renew, and your paid features stay unlocked until the end of the year you've paid for. If something has gone wrong, email us anyway and we'll do our best to put it right.
Please email us before disputing a charge with your bank: within 14 days the answer is always yes, and it's quicker.
This is on top of any rights consumer law gives you where you live. The full policy is on the Refund Policy page.
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Updated 10 October 2026.